Return and Refund
Last updated: May 2026
Thank you for shopping at 4th-hope.com. If you are not completely satisfied with your purchase, we’re here to help.
This Returns & Refund Policy applies to all purchases made through 4th-hope.com.
- Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
- Unworn
- Unwashed
- In original condition
- With original tags attached
- Free from stains, odors, or damage
- Returned in original packaging when possible
Items that do not meet these conditions may be refused.
- Non-Returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards
- Items marked non-returnable
- Worn or washed items
- Damaged items caused by customer use
For hygiene reasons, beanies may only be returned if unworn and unwashed.
- Exchanges
We currently offer size exchanges subject to availability.
If the requested size is unavailable, we will issue:
- Store credit, or
- Refund (based on eligibility)
Customers are responsible for return shipping costs for exchanges unless item is defective.
- Return Process
To initiate a return, contact us at:
Sales inquiries:
sales@4th-hope.com
The 4TH-HOPE Team
Please include:
- Order number
- Item(s) being returned
- Reason for return
- Requested exchange size (if applicable)
We will provide return instructions.
Do not send items back without contacting us first.
- Return Shipping
Customers are responsible for return shipping costs unless:
- Item arrived damaged
- Wrong item received
- Defective product
We recommend using a trackable shipping service.
We are not responsible for lost return packages.
- Refunds
Once we receive and inspect your return:
- You will be notified by email
- Refund will be approved or rejected
If approved, refunds will be issued to the original payment method.
Processing time:
- Inspection: 2–3 business days
- Refund processing: 5–10 business days (depending on bank)
Shipping costs are non-refundable unless item is defective.
- Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery.
Email: sales@4th-hope.com
The 4TH-HOPE Team
Include:
- Order number
- Description of issue
- Clear photos of item
We will provide:
- Replacement, or
- Full refund, including shipping
- Incorrect Address / Undeliverable Orders
If an order is returned due to:
- Incorrect address
- Unclaimed package
- Delivery refusal
Customer will be responsible for:
- Reshipping cost, or
- Partial refund (shipping deducted)
- Late or Missing Refunds
If you have not received a refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If still not received, contact:
info@4th-hope.com
The 4TH-HOPE Team
- Store Credit (Optional)
At our discretion, refunds may be issued as:
- Store credit
- Exchange
- Original payment refund
Store credit does not expire.
- Sale Items
Sale items may be:
- Exchange only, or
- Store credit only
Final sale items cannot be returned.
This will be clearly indicated at checkout.
- Contact Us
For return requests:
sales@4th-hope.com
The 4TH-HOPE Team
For legal and general inquiries:
info@4th-hope.com
The 4TH-HOPE Team